sokoon Refund Policy

I. Introduction

This Refund Policy outlines the terms and conditions under which sokoon processes refund requests. By subscribing to any of our paid plans, you agree to this policy. If you have questions, please contact us at ahmad@sokoon.xyz.

II. Refund Eligibility

II.a. Standard Refund Window

• Refund requests must be submitted within 3 days of your initial subscription purchase.
• For renewal payments, refund requests must be submitted within 3 days of the renewal date.

II.b. Pro-rated Refunds

Approved refunds are typically processed on a pro-rated basis:

• We calculate the unused portion of your subscription period
• Refund amounts may be reduced based on feature usage during the subscription period
• Processing fees (typically 3-5%) may be deducted from the refund amount

III. How to Request a Refund

To request a refund, please:

• Email ahmad@sokoon.xyz with the subject line "Refund Request"
• Include your account email address
• Provide the date of purchase
• Explain the reason for your refund request

Refund requests are typically processed within 5-7 business days.

IV. Non-Refundable Purchases

The following are generally not eligible for refunds:

• Subscription payments older than the eligibility windows specified above
• Accounts that have violated our Terms of Use
• Special promotional offers marked as "non-refundable" at the time of purchase
• Subscription time that has already been used (for partial refunds)

V. Exceptions and Special Circumstances

We may consider exceptions to our standard refund policy in the following situations:

• Technical issues that severely impacted your ability to use sokoon
• Unexpected life circumstances (with appropriate documentation)
• Accidental duplicate purchases
• Platform unavailability exceeding 24 consecutive hours

Exceptions are reviewed on a case-by-case basis and are at the sole discretion of sokoon.

VI. Refund Processing

VI.a. Approval Timeline

• Refund requests are reviewed within 2-3 business days
• You will receive a confirmation email once your request has been approved or denied

VI.b. Payment Method

• Refunds are typically processed to the original payment method used for the purchase
• Depending on your payment provider, refunds may take 5-10 business days to appear in your account

VII. Subscription Cancellation

Please note that canceling your subscription is different from requesting a refund:

• Cancellation prevents future renewal charges but does not automatically trigger a refund
• You may continue to access sokoon until the end of your current billing period
• To cancel your subscription, visit your Account Settings or contact ahmad@sokoon.xyz

VIII. Policy Updates

This Refund Policy may be updated periodically. We will notify users of significant changes via email or in-app notifications. Continued use of sokoon after updates implies agreement with the revised policy.

IX. Contact Information

For questions about our refund process or to submit a special circumstance request:

📧 ahmad@sokoon.xyz