sokoon Privacy Policy

I. Introduction

Welcome to sokoon.xyz, the official website for our AI-powered self-reflection platform, sokoon. We provide users with access to emotionally intelligent virtual characters that support self-reflection and emotional awareness.

II. Eligibility

• You must be 18 years or older to use sokoon. Do not use sokoon if you are under 18.

II.a. Data We Collect

To operate sokoon, we collect only the data needed to provide the service:

• Account information — your email address and password (hashed)
• Session and conversation content — messages exchanged with sokoon, journal entries, and reflections you create
• Usage data — basic analytics needed to maintain reliability and improve the platform
• Billing information — handled by our payment processor; we do not store full payment card details

We do not sell, rent, or share your data for marketing. We do not use your conversations for advertising. We do not use your data for training our AI.

II.b. Cookies & Analytics

We use cookies and similar storage to understand how people use sokoon so we can fix problems and make the product better.

• We use PostHog, a product analytics service, to see which features people use and where they get stuck, such as during sign-up. Where enabled, this can include recordings of how the interface is used. Recording is blocked on your sessions and journal screens, so the content of your conversations and journal entries is never captured.
• Analytics stay off until you agree. The first time you visit, we ask for your consent, and nothing is tracked until you select Accept.
• You can decline. You can also withdraw consent later by clearing this site's data in your browser. If you decline, we do not set analytics cookies or record your activity.
• We do not use this data for advertising, and we never sell it.

III. Data Protection & Security

• All user sessions are stored encrypted
• Data is stored securely using encrypted cloud storage and strict access controls
• No user data is ever sold, rented, or shared for marketing
• Legal disclosures (e.g., court orders) may require us to release data under compliance obligations

IV. Account Creation & Security

• Registration requires a valid email and a secure password
• You are responsible for all activity under your account
• For suspected breaches, contact our support team immediately

V. Subscriptions & Payments

• sokoon offers a free-tier access; advanced features require a subscription
• Payments are securely processed via Lemon Squeezy; we do not store full payment card details
• Pricing, renewals, and refunds are detailed in our Terms of Use

VI. User Rights & Data Deletion

You may request:

• Access to your data
• Correction of any inaccuracies
• Complete deletion of your data and account

VII. Communications & Notifications

By registering, you consent to receive:

• System alerts and account-related updates
• Service information (e.g., feature updates or billing notices)

We do not send spam or unsolicited promotions.

VIII. Intellectual Property

• All content, branding, and systems on sokoon are the property of Sokoon AI.
• Users retain rights to their own content and reflections

IX. Acceptable Use

You agree not to:

• Violate laws or upload unlawful content
• Harass or impersonate others
• Upload harmful code or malware
• Disrupt platform functionality or attempt reverse engineering

Violation may result in immediate suspension or termination of your account.

X. Accessibility

sokoon is committed to providing an inclusive and accessible experience. If you encounter barriers to access, contact us, we'll do our best to support you.

XI. Third-Party Links

sokoon may include links to external websites or resources. We are not responsible for their content, privacy practices, or security. Use third-party services at your discretion.

XII. Privacy Policy Updates

This Privacy Policy may be updated periodically. We will notify you of material changes via email or in-app message. Continued use of sokoon after updates implies agreement with the revised policy.

XIII. Contact

Questions? Concerns? Legal inquiries?

📧 ahmad@sokoon.xyz